Ten Questions to Select the Best MDM for Your Enterprise


by Michael Harris October 10, 2016

With limitless choices of Mobile Device Management (MDM) systems available in the market, it is not an easy task to choose what’s best for your company. We have come up with the ten questions you can use to develop a shortlist of MDM options to pick from.

1. What is the current state of our mobile environment?

You need to know the number of devices in your company, what applications are in use, what data is being transferred between server and device, and what bandwidth is required to operate without affecting the quality of the service. By knowing these details, you can select the MDM solution that can accommodate the size of your business. You will also know what type and level of security is required, and what controls need to be put in place to meet your needs.

2. What is the effect of mobile device management to our employees?

By allowing employees to bring their own devices, it is difficult to separate personal from business use. Aside from keeping these gadgets physically secure, the content also has to be maintained safely. Personal data needs to remain private and corporate data cannot be leaked externally. Aside from adding extra layers of security, you need to deploy an MDM solution that can monitor what a device is doing, what location it is in, and what type of data is stored. You need an MDM solution that can seamlessly and automatically mandate compliance to policies without much human intervention.

3. Is my current roster of IT resources capable of implementing and maintaining an MDM solution?

MDM is still a relatively recent breakthrough in technology, so most IT personnel may not have the required skills or knowledge to manage the system. Aside from ensuring sufficient product knowledge for the IT staff who will administer MDM, you also need to make sure that your BYOD policies comply with regulations such as Sarbanes-Oxley. The IT resources, aside from being upskilled and capable, need to be using MDM solutions that will make them function efficiently and effectively. The MDM solution to be chosen should not only be simple, but should be easy to learn, maintain, and support.

4. How do we reduce the risks of mobile management while guaranteeing compliance with the policies that were set?

Education is the key to making certain your employees are compliant and comfortable with BYOD guidelines. Device monitoring and asset tracking are used to pursue non-compliance, but the more proactive way is informing people of the capabilities of your MDM solution in accordance with the company’s BYOD policies. Choose an MDM solution that is easy for employees to understand, and that which enables employees to help themselves through online support, DIY tools, or self-help. Does the MDM solution’s support package includes knowledge sharing to the employees?

5. What specific MDM functions and features will we need in our company?

MDM solutions offer an array of features; some sound and look technical and sophisticated, but, do you really need all of those features? Do you need to encrypt data when the information sent between devices is not even confidential? Do you need to control the use of cameras when there’s nothing to hide in your workplace? Aside from saving you from additional costs to purchase additional features, keeping your MDM as basic as possible with only what you need makes its maintenance less complex. It is more supportable and usable by employees.

6. Will it be easy to incorporate the new MDM solution into our current IT set-up?

Although BYOD and MDM are the latest trends in mobility, don’t forget that you already have an existing IT infrastructure that you need to integrate with. Choose an MDM solution that is the most compatible with your current structure, one that is simple to deploy, and one that takes less time to complete and stabilize. It does not make sense to revamp a prevailing configuration that works fine just to make the MDM solution work.

7. Is the MDM solution customizable to fit our needs and current structure?

In the same manner as ensuring that the MDM can integrate with your current IT architecture, the MDM needs to be configurable to adapt to changes that may be required in the future. The MDM solution has to be scalable so that modifications to business processes will not require an entirely new system. Think about your company increasing in size, adding new functions, or changing platforms – will the MDM be able to accommodate such change?

8. What specific aspects of mobility do we need to oversee?

In order to ascertain the success of your MDM solution, you need to be able to measure your performance. But what are your key performance indicators? What do you need to look after? What do you need to improve on? Choose an MDM solution that can provide you with data you can use to streamline and improve your processes and settings. Can you generate reports, logs, and statistics to aid you in effectively managing your BYOD guidelines?

9. How do you improve the user’s experience and satisfaction?

Aside from looking for an MDM solution that is easy or simple, does the application provide the users with what they really need? Are the applications so cumbersome to use that employees would rather find ways around the rules than follow them? It would be great to have an MDM solution that allows users to share and rate their experience in using the MDM tools.

10. Does the MDM solution offer segregation between personal and corporate data?

Aside from separating personal and corporate data, the MDM solution should be able to mitigate risks and activate triggers to safeguard both the device and the data. Can the MDM solution remotely wipe out data or lock a lost device? Can you track the location of a lost device?


Aside from all these questions, there are other factors to consider: pricing, stability and reputation of the provider, satisfaction surveys, and even added bonuses; however, keep in mind to always keep things simple. The above 10 questions will give you a solid head start in selecting an MDM that is right for your enterprise.




Michael Harris
Michael Harris

Author




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